Your privacy and security is very important to us and we ensure that your personal information and credit card details are safe. To give you this confidence:

  • We will use your personal information only for purposes of verifying your identity when you log on, processing and following up on orders, sending you information about products on promotion, for sending our regular newsletter, and for compiling non-personal statistics regarding website usage. You have the opportunity to opt out of receiving newsletters and other communication from us.
  • We will not share your personal information with any other party under any circumstances without your explicit permission.
  • We never see your card details and do not store them on our website at all. When required to enter your card details you will be temporarily transferred to the website of our payment gateway partner - Payfast.

Cocoon cannot be held responsible for security breaches occurring on the User’s (customer’s) electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.