The size of product I want is not listed in the shop. Can you custom-make products?

The size of product I want is not listed in the shop. Can you custom-make products?

Can I place an order without opening an account?

Yes, you can. Please note that when placing an order, you will still need to provide us with sufficient information to process and deliver the order. We will also need to retain this information to be able to follow up, inform you of progress with the order and respond to any queries that you might have.

We recommend that customers register with us – this will save you having to re-capture your billing and delivery information each time you order.

It is possible to arrange corporate gifts (to multiple recipients) through Cocoon?

Yes. For small numbers of gifts, you can place separate gift orders through the website. For larger numbers, please feel free to call or e-mail us to discuss corporate gift arrangements.

Will a tax invoice be issued if a purchase is made by a company?

A tax invoice is issued in respect of all purchases. If you would like the tax invoice to reflect your company name and VAT registration number, please be sure to provide this information during the checkout process.

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